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What we do

We specialise in mastering the key success factors that drive optimal revenues for airports, transportation hubs and investors worldwide. Our multidisciplinary team is dedicated to delivering comprehensive solutions tailored to meet our client’s unique needs and challenges. 

Due Diligence & Business Strategy

Our expertise ensures that our clients thoroughly understand the performance of their investments and the underlying potential.
We conduct detailed analyses, review contracts, and develop strategic plans to maximise revenue potential.

  • Economic, space and service performance evaluation
  • Contract review and analysis
  • Development of commercial master plans
  • Strategic planning for long-term growth
  • Sales and revenue forecasting
  • Benchmarking and trend analysis
  • Demand analysis

Terminal Design & Layout

We specialise in optimising terminal design and layout to enhance passenger experience and maximise commercial potential. From space allocation to concept design, our team creates innovative and future-ready solutions that reflect each locations’s unique identity and requirements.

  • Space and category planning
  • Consumer behaviour and trend analysis
  • Development of commercial concept & airport identity
  • Commercial layout design
  • Design options evaluation
  • Development of design briefs
  • Design of logistic areas for efficient operations

Concession Mix & Optimisation

Our approach to concession mix planning and optimisation is centred around understanding specific passenger profiles and creating exceptional commercial concepts. We work closely with clients to curate the ideal brand and service mix that aligns with their strategic objectives.

  • Customer profiling and segmentation
  • Category and brand mix planning
  • Evaluation of new concepts and services to meet evolving passenger needs
  • Operational optimisation to enhance efficiency and profitability

Marketing & Digital

We leverage marketing and digital strategies to enhance the passenger experience and drive revenue growth. Our approach includes reviewing the passenger experience, developing communication strategies, and implementing digital initiatives to engage travellers. 

  • Review of passenger journey to identify areas for improvement 
  • Development of communication strategies to enhance brand visibility 
  • Implementation of digital strategies to enhance passenger engagement 
  • Collaboration with stakeholders to create a seamless passenger journey 

Tenders & Contracts

We support clients throughout the tendering and contracting process, from documentation development to contract negotiation and concept implementation. Our experienced team ensures that every aspect of the process is managed efficiently and effectively.

  • Preparation of RFPs and contract documentation
  • Management of tender processes from start to finish
  • Negotiation of contracts to ensure favourable terms and maximise the value generated
  • Definition of daily operational requirements and audit programme
  • Development of technical booklets and implementation manuals
  • Implementation of concession management systems to track performance